Frequently Asked Questions

Frequently Asked Questions
How much does delivery cost? Post & Packing is FREE to all UK destinations. There are no hidden charges, the price you see is the price you pay. How long does delivery take? Most orders are processed and dispatched between 9am - 1pm. Your order will be sent via 1st class Royal Mail and normally take 2-3 working days for delivery. Orders made after 1pm will be sent on the following days post. Orders placed over the Weekend will be dispatched on Monday. Should your order not arrive within 2-3 working days we are required to wait 10 days before we are able to assume the items have been 'Lost in Post' Only after 10 working days are we able to offer a resend or a refund. Please allow extra time for items that are out of stock you can check this by viewing 'more details' on your product. Do your prices include VAT? For the UK, all prices displayed are the prices you pay. There are No further Duties or Taxes to Add. Only part of my order has arrived? Don’t panic! Dragon Print Solutions will sometimes send orders out in multiple packets. All our orders are despatched at the same time, however occasionally the balance of an order may take an extra day or so to arrive. What should I do if I need to return something? We hope you are completely satisfied with our service and products. However should you need to return any items please email us at: sales@dragonps.co.uk When returning any goods, proof of return postage must be obtained. Failure to do so could result in the loss of items, which Dragon Print Solutions cannot be held responsible for. We must therefore ask that upon Receipt, you please check the box/pack Ref, before opening to insure the product is as you specified. All returned goods will be tested. If no fault is found the item/s will be returned to you. You will be charged returns postage. If problems persist, please email us, sales@dragonps.co.uk

How much does delivery cost?

Post & Packing is FREE to all UK destinations. There are no hidden charges, the price you see is the price you pay.

How long does delivery take?

Most orders are processed and dispatched between 9am - 1pm*. Your order will be sent via 1st class Royal Mail and normally take 2-3 working days for delivery. Orders made after 1pm will be sent on the following days post. Orders placed over the Weekend will be dispatched on Monday.

Should your order not arrive within 2-3 working days we are required to wait 10 days before we are able to assume the items have been 'Lost in Post' Only after 10 working days are we able to offer a resend or a refund.

*Please allow extra time for items that are out of stock you can check this by viewing 'more details' on your product.

Do your prices include VAT?

For the UK, all prices displayed are the prices you pay. There are No further Duties or Taxes to Add.

Only part of my order has arrived?

Don’t panic! Dragon Print Solutions will sometimes send orders out in multiple packets. All our orders are despatched at the same time, however occasionally the balance of an order may take an extra day or so to arrive.

What should I do if I need to return something?

We hope you are completely satisfied with our service and products. However should you need to return any items please email us at: sales@dragonps.co.uk

When returning any goods, proof of return postage must be obtained. Failure to do so could result in the loss of items, which Dragon Print Solutions cannot be held responsible for. We must therefore ask that upon Receipt, you please check the box/pack Ref, before opening to insure the product is as you specified.

All returned goods will be tested. If no fault is found the item/s will be returned to you. You will be charged returns postage.

If problems persist, please email us, sales@dragonps.co.uk